• the highest quality
    made to measure
    pine and oak
    furniture at a
    consistently
    affordable price.

  •  photo pinefurniture_zpsc777e426.png

  • Our service is simple and transparent;
    there are no middle men or wholesalers
    to add value or congest avenues of
    communication; all you have to do is browse
    our existing array of fantastic hand built
    furniture or contact us directly to receive
    a prompt, no obligation quote from one of
    our certified master craftsmen.

  • why choose heartland
    Low prices guaranteed A flat pack FREE zone.
    Friendly and reliable service All products are hand crafted
    A family run business Bespoke made to measure services
    15 years manufacturing
    experience
    Members of the Guild of
    Master Craftsmen
 

One Stop Solution for Your Pine & Oak Furniture Needs:

At Heartland Interiors we strive to offer our clients an exclusive, elegant and functional range of bespoke solid wood products and this unfaltering commitment presides across our entire portfolio; from home office pine furniture and oak bedroom furniture to our hand built desks, drawers, chairs and bookcases. We painstakingly and lovingly construct every piece that leaves our workshop without exception- this is strictly a flat-pack free zone.

For us producing furniture is not about profit margins and mark-ups but an investment of our time, of our skill and of our passion. We craft all of our own oak and solid pine furniture on site in the UK, meaning that from conception to delivery we oversee every aspect of the manufacture. A family owned company, our team of skilled experts are unswerving in their ambition to continually better their own rigorous standards; a pursuit that has seen us rewarded with an induction into the prestigious Guild of Master Craftsmen. We work exclusively with sustainably sourced 1st Grade Oak and Red Wood pine furniture, materials that merit both our utmost care and attention to detail and we are proud to provide a customer service that is defined by these same exacting principles. We maintain a continuous and open dialogue with all of our customers throughout the manufacture process and our nationwide delivery service promises to convey your order safely and securely to your very front door.

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pine furniture, oak furniture pine furniture, pine, furniture, oak, furniture

 photo 5_zps17c0a2fc.jpg


Privacy Policy

 



Alternatively email us at
quotes@heartland-interiors.co.uk

why choose heartland?

  • Low prices guaranteed
  • Friendly and reliable service
  • A family run business
  • 15 years trade experience
  • Member of the Guild of Master Craftsmen
  • A flat pack FREE zone.
  • All products are hand crafted
  • Bespoke made-to-measure services
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Privacy Policy

This Privacy Policy forms part of the Terms and Conditions of use provided in our Legal Notice.

Heartland Interiors is committed to protecting the privacy of our Users.

Personal Information

heartland-interiors.co.uk will not pass on your Personal Information to any other person except when heartland-interiors.co.uk believes the law requires or as set out in this Privacy Policy.

General Information

In general, heartland-interiors.co.uk gathers data about all of our Users collectively, such as what areas and services Users visit most frequently. heartland-interiors.co.uk may record and share non-personal aggregated data with our Partners in order to determine what is most beneficial for our Users, and how we can continually improve the Site’s User experience.

We may occasionally contact you with the latest products or offers by email. We will only ever email you from a heartland-interiors.co.uk address. We will also include an unsubscribe link in every email we send, so you can always opt out of receiving emails from us. If you follow the unsubscribe link on the email you will be automatically removed from our system and will not receive any more promotional emails from us.

Online Surveys

heartland-interiors.co.uk values opinions and comments from Users, so we may from time to time conduct online surveys. Participation in these surveys is entirely optional for all Users. Typically, the information is aggregated and used to make improvements to the Site and to develop appealing content, features and promotions for Users. Survey participants are anonymous unless otherwise stated in the survey.

Feedback

Please submit any feedback to heartland-interiors.co.uk. Feedback is used primarily for internal purposes to aid us in improving the site. Any feedback submitted becomes the property of The Site. heartland-interiors.co.uk may use this feedback, such as success stories, for marketing purposes, or to contact you for further feedback on the site. heartland-interiors.co.uk will seek your written or email approval should we want to use your personal success story for marketing purposes.

Information Collection - Cookies

“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. heartland-interiors.co.uk uses cookies for us to track usage of the site.

IP Addresses

heartland-interiors.co.uk may collect IP addresses to help diagnose problems with our servers and for system administration. The Site shall only use these addresses for technical and tracking purposes unless otherwise required by the law.

Log Files

heartland-interiors.co.uk captures industry standard information solely for the purposes of analysis. Information contained in log files is intended for internal use only and will not be disclosed to other parties. The aggregate logged information is not linked to any personally identifiable information.

Enquiries

If you have any questions about this privacy policy, the practices of this site, you can contact heartland-interiors.co.uk by email via the contact us section of The Site.

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Terms & Conditions

At Heartland Interiors Ltd we strive to make your shopping experience a pleasant and rewarding one. With this in mind we clearly detail our Terms and Conditions of trading, which are offered in addition to your statutory rights.

If you have any further questions please contact our customer support team.

Ordering

You can place an order via our website heartland-interiors.co.uk following the prompts given or by calling us on 01377 24008.

Once you have placed an order you will be contacted via e-mail within 24hrs (or next working day) with details of your order and further information.

heartland-interiors.co.uk will store your data securely and it will not be passed to any third parties.

The successful placement of your order is deemed your acceptance of these terms & conditions. Completion of the contract between you and us will take place upon the commencement of the build process, unless we have notified you we do not accept your order or you have cancelled in accordance with Returns & Cancellation Policy detailed below within these Terms & Conditions. In the unlikely event that we are unable to accept your order, we will notify you as soon as possible. Non acceptance of an order may be as a result of one of the following:

  1. A product pricing or description error
  2. Our inability to obtain authorisation for your payment.

We reserve the right to modify or withdraw temporarily or permanently this website or any part thereof with or without notice to you.

Once you have set up your account with us as part of the order process, you will be able to access your order details from our website. Details of how to set up your login can be found at Order Tracking.

 

Payment

All prices displayed on our site are inclusive of VAT and exclusive of delivery charges. Payment can be made through PayPal. All credit/debit card transactions are subject validation checks and authorisation by the card issuer. You can pay for items in GB Pounds.

Delivery Charges

We charge a flat rate of £39.00 per item, limited to £80.00 for large orders.  Delivery is available to mainland UK only.

Our Current Delivery Exceptions Are KW, IV, AB, PH, DD, PA, BT, LD, SA, TR, PL, EX, TQ, Isle of Man, & The Isle of Wight. We are very sorry but we cannot deliver to the listed Postcode areas unless arranged with us in advance before purchasing.

Delivery Times

Our custom build approach means that lead delivery times can vary. High quality furniture takes time to craft and we are happy to give you our best estimate of delivery time when you order. We will deliver your furniture to you as quickly as possible, but during busy periods please allow up to 30 business days (6 weeks) from payment to dispatch.While you are waiting for your custom made furniture to arrive our friendly team will always be on hand to discuss any problems you may have, and keep you up to date with the manufacture process. Review our manufacturing Process

Returns

The 28 day peace of mind guarantee

In addition to your statutory rights as a consumer, Heartland Interiors Ltd also offers a free, 28 day peace of mind guarantee. Let us know within 28 days from the date of delivery if you are not totally satisfied with your purchase and we will collect it with no questions asked.

In return we will issue a credit note for the furniture, less our costs for collecting*.

This offer only applies to goods that are undamaged and in re-saleable condition.

*Collection will be charged out at the full delivery cost indicted during the original ordering process.

Find out more about our excellent delivery services.

Cancellations

You are able to cancel your contract with us at any time up to seven days after the day of delivery. If you wish to cancel your order you can do so in writing, either by emailing us at info@heartland-interiors.co.uk or by post to Heartland Interiors Ltd, Unit 3 Tywdale Business Park, Driffield, East Riding of Yorkshire, YO25 6JX, or by calling 01377 24008. We aim to respond to your request within 2 working days to confirm the cancellation, any refund due and collection details if goods have already been delivered.

Order cancellations received after the order has left our factory but before delivery has been attempted will incur a £20.00 fee to return the goods to our factory. If the cancellation is received after attempted delivery there will be a collection charge charged out at the full delivery cost indicated during the original ordering process.

Errors & Omissions

We endeavour to ensure that all the information displayed on our web site is accurate. We cannot accept responsibility for any information contained within our site, or for the contents of any links from our site. Product images are for illustration purposes only and actual products may differ from those shown. Product descriptions and specifications are meant as a guide only and cannot be guaranteed accurate. In the unlikely event that an item is priced incorrectly, we reserve the right to withdraw the item from sale at any point prior to despatch. If you are unsure about the information supplied on any product please email our customer services team using the contacts email form.

Company Details

Heartland Interiors Ltd
Unit 3 Tywdale Business Park
Driffield, East Riding of Yorkshire,
YO25 6JX


t: 01377 24008
e: info@heartland-interiors.co.uk
w: heartland-interiors.co.uk

VAT Number: 991343894
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Returns

The 28 day peace of mind guarantee

In addition to your statutory rights as a consumer, Heartland Interiors Ltd also offers a free, 28 day peace of mind guarantee. Let us know within 28 days from the date of delivery if you are not totally satisfied with your purchase and we will collect it with no questions asked.

In return we will issue a credit note for the furniture, less our costs for collecting*.

This offer only applies to goods that are undamaged and in re-salable condition.

*Collection will be charged out at the full delivery cost indicted during the original ordering process.

Cancellations

You are able to cancel your contract with us at any time up to seven days after the day of delivery. If you wish to cancel your order you can do so in writing, either by emailing us at info@heartland-interiors.co.uk or by post to Heartland Interiors Ltd, Unit 3 Tywdale Business Park, Driffield, East Riding of Yorkshire, YO25 6JX, or by calling 01377 24008. We aim to respond to your request within 2 working days to confirm the cancellation, any refund due and collection details if goods have already been delivered.

Order cancellations received after the order has left our factory but before delivery has been attempted will incur a £20.00 fee to return the goods to our factory. If the cancellation is received after attempted delivery there will be a collection charge charged out at the full delivery cost indicated during the original ordering process.

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Delivery

Our custom build approach means that lead delivery times can vary. High quality furniture takes time to craft and we are happy to give you our best estimate of delivery time when you order. We will deliver your furniture to you as quickly as possible, but during busy periods please allow up to 30 business days (6 weeks) from payment to dispatch.While you are waiting for your custom made furniture to arrive our friendly team will always be on hand to discuss any problems you may have, and keep you up to date with the manufacture process.

Our Manufacturing Process

So you’ve ordered your beautiful piece of hand crafted, solid pine furniture; what next? Although we want to deliver your furniture to you as quickly as possible, we also need to make sure it meets both our and your high quality standards. Each piece of furniture we build is carefully crafted from high grade timber to your exact specifications by our master craftsmen. Our manufacture process typically follows these 5 stages:

STAGE 1 - Thank you for ordering

All the information regarding the item of furniture you have chosen, including any special instructions such as colour or size, is written onto a numbered building ticket. A confirmation email is then sent to you with the numbers that have been assigned to your order (for example 1198/1564). The first set of numbers is your sales record; the second is your building ticket number. Please make a note of this number as you will need it if you contact us about your order.

STAGE 2 - Waiting in line

Your building ticket is then added to the building queue. This is where the majority of the 30 working days we quote upon order is spent up - but don’t worry, we won’t forget about you!


Obviously it doesn’t take us that long to make a bookcase, desk or cabinet, but before we can start making your furniture we have to be fair to those customers in front of you in the queue and make theirs first. Our furniture is very much in demand and at any given time we have well over 200 people in our building queue (During peak periods this can jump to nearly 400 orders). We build as quickly as we can whilst paying close attention to detail. We cap our lead-times at 30 working days (6 weeks) although in our industry a lead time of 8-10 weeks is often considered normal.

STAGE 3 - The Build

Phew! The wait is coming to an end. Your building ticket has made it to the front of the queue and has been assigned to one of our skilled cabinet makers for individual production. We promise not to rush this part, “Measure twice and cut once” is our motto.


Once built, your piece of furniture is then passed on to one of our skilled polishers for waxing or allocated to our resident furniture painter. If you have ordered the painted option on your furniture this process will take a little longer as we literally have to wait and watch the paint dry (all 5 coats of it)!

STAGE 4 - The Delivery

While your furniture is being produced one of our admin team will be in touch with you by email to make arrangements for delivery. Moving large items of furniture of our size, weight and quality around the country can be a logistical headache sometimes. Most of our furniture is simply too big to send by postal couriers, so we use our own special delivery vans.


Your furniture is carefully loaded onto one of our vans, wrapped in blankets and strapped into place along with other pieces of furniture scheduled for delivery in your county and surrounding areas.


Please note: Possible delays may arise during this stage if you live in remote, hard to reach areas. Please check our ‘remote delivery areas’ to see if your postcode is included.

STAGE 5 - Arrival

We hope once you see your furniture you’ll understand why we are so busy. We work as quickly as we can without compromising on quality and we are sure you will be delighted with your new, custom made piece of beautiful solid pine furniture. We very much appreciate your patience during these stages and understand that like anyone else you want your furniture as quickly as possible.


We are doing everything we can to keep up with the ‘ever growing’ demand for our wonderful furniture. We have recently moved into a 14,000sq.ft factory and are currently on the look out for more cabinet makers, polishers and delivery staff to join our friendly team.